Warranty
Warranty
5-Year Warranty
At Whitmore & Co., we are committed to delivering premium-quality beds and mattresses designed for long-lasting comfort and durability. We stand behind the quality of our products and proudly offer a comprehensive warranty against manufacturing defects.
This warranty applies to products purchased directly from Whitmore & Co. or one of our authorised retailers and is valid from the original date of purchase.
Warranty Coverage
Our warranty covers manufacturing defects in materials and workmanship under normal residential use.
Mattress Warranty
Our mattresses are covered against:
- Manufacturing defects in materials or workmanship
- Broken or damaged internal springs
- Permanent body impressions greater than 1.5 inches (where applicable)
- Faulty stitching or fabric defects caused during manufacturing
Bed Frame Warranty
Our bed frames are covered against:
- Structural frame defects
- Manufacturing faults in wood or metal components
- Defective joints or support systems
- Hardware defects supplied with the product
Warranty Period
| Product | Warranty |
|---|---|
| Mattresses | Up to 5 Years |
| Bed Frames | Up to 5 Years |
| Ottoman Beds | Up to 5 Years |
| Headboards | Up to 2 Years |
| Accessories | 12 Months |
What's Not Covered
This warranty does not cover:
- Normal wear and tear
- Comfort preference after purchase
- Accidental damage
- Misuse or abuse
- Stains, burns or liquid damage
- Damage caused by incorrect assembly
- Damage resulting from improper support or unsuitable bed bases
- Commercial or business use
- Cosmetic damage that does not affect product performance
- Damage caused by pets
Warranty Conditions
To maintain your warranty, you should:
- Use the product only for normal residential purposes.
- Follow all care and maintenance instructions.
- Use an appropriate mattress foundation or bed base.
- Rotate your mattress regularly where recommended.
- Retain your original proof of purchase.
Failure to follow these recommendations may affect your warranty eligibility.
Making a Warranty Claim
If you believe your product has developed a manufacturing fault, please contact our Customer Support team with:
- Your order number
- Proof of purchase
- Photographs showing the issue
- A brief description of the fault
Our team will review your claim and may request additional information before arranging an inspection, repair, replacement, or another suitable resolution.
Warranty Resolution
If your claim is approved, Whitmore & Co. may, at its discretion:
- Repair the product
- Replace the defective component
- Replace the product with the same or a comparable model
- Offer an alternative resolution where appropriate
Replacement products continue under the remaining period of the original warranty and do not begin a new warranty period.
Consumer Rights
This warranty is provided in addition to your statutory consumer rights under applicable consumer protection laws. Nothing in this warranty limits or excludes any rights you may have under those laws.
Contact Us
If you have any questions regarding your warranty or need assistance with a warranty claim, please contact our customer support team.
Whitmore & Co.
Email: support@whitmoreandco.co.uk
Website: https://whitmoreandco.co.uk